Reputation based Trust Management System for Improving Public Health Care System in Pakistan

Abstract

Health is the most important facility for the people by the government if it is provided properly.
There is a lack of trust among people about healthcare system particularly in public hospitals of
Pakistan. People do not trust doctors and hospitals due to poor management and low standards
check-up by the doctors. This is due to the lack of feedback system which leads to the
mismanagement of healthcare institutions. In this research, we have developed a reputation-based
feedback management system that will overcome all the problems related to the trust of the patients
regarding their medical care. This will enhance the system and will let doctors, staff, and
management to work honestly to make their repute well.